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Archive for the ‘Dealing with a Bad Boss’ Category

When the New Boss Ruins Your Work Life … What to Do?

For the past few years, his working life has been fantastic. If you like your job, co-workers and wages, and the company has generous health, vacation and 401k benefits. If he had written his own ideal job description would be this.

Until recently, when his former – not to mention beautiful – head of the left. His replacement is hell on wheels. Not only always find mistakes in their work, but also makes cutting comments about their appearance.

Lately, you’ve been thinking about leaving, but do not want to give up so easily. No – at least not until you have tried to improve the situation.

Much about the happiness of work has to do with your boss. And if a manager wanted to leave, not everyone survives the change. New leaders will inevitably want to put their mark on the department. If you get off on the wrong foot, however, does not mean you have to leave. There are ways to ease a difficult transition.

Meet the new boss

Tell him you want to be the best job I can, and want to learn his style. What are the five top priorities of the chief has for the department? These may be different to the priorities of his former boss, so be prepared to shift gears.

Comment on criticism

Talk to your boss about his criticisms, but not defensive. Try a simple, “Sometimes I feel that I am not communicating well with you, or I’m doing something I disapprove.’d Appreciate some guidance on how I can offer you the support you need so you can do the job.” If your boss has serious problems with you, you will most likely leave now.

Put the head of Facility

If your new boss is filling big shoes, chances are you’re nervous about it. Criticism can be used to mask insecurity. So think of ways to put the new boss at ease. Are you working on a project that has to catch up? Write a note and summary of the information you think might help. Think about ways you could help her, not vice versa.

Meet your new boss

If possible, ask to lunch to learn more about it. Think of it as a job interview, because that’s basically what it is. Ask questions about your last job. Be careful not to get too personal, however. Getting too comfortable too quickly can lead to problems. Not to mention that many managers like to keep a veil between them and their professional employees. Listen more than talk. If you ask questions, answer them honestly but carefully. His new boss is sized up as well.

Check your attitude

When his new boss came on board, was to act on the defensive? Did you ever say: “I always do it this way,” when she asks you to do something different? Take the words “can not”, “no”, “impossible” together with other negative, of their vocabulary when asked to do something not done in his department before. Unless, of course, the suggestions that you can not really do or are illegal.

Leaving your job is a big decision. On the other hand, life is too short to be miserable 40 hours a week. And you will be unhappy if you and your new boss is very different working styles and really do not get along at work. Just be sure to consider carefully the options to make this relationship work for both.

Before leaving the company as a whole, make a personal visit and find out if there are other positions available on the company. Remember: You’re the one with the history, and would be hard pressed to lose.

How to deal with a brutal boss

Feeling anxious? Constantly close to tears? Unable to meet deadlines or perform to your full potential? You may be suffering from stress caused by unacceptable behaviour from your boss.

The image of a tyrannical boss was perfectly captured by Meryl Streep in The Devil Wears Prada. But when Gordon Brown was accused of bullying his staff, things were a little less clear cut.

A former adviser to Gordon Brown told the Guardian: “His intense bouts of anger are unremarkable to anyone who has worked closely with him. You just have to put up with this stuff. It is part of the daily experience, almost part of the furniture. He would behave in that way constantly.”

Lord Mandelson, however, saw Brown’s behaviour as less toxic and simply “demanding”, “emotional” with “a degree of impatience”.

“The definition of bullying behaviour,” says Steve Williams, head of equality services at ACAS – an organisation dedicated to resolving employment disputes, “is not about the intentions of the perpetrator, rather the reasonable perceptions of the victim.”

“There’s a clear line between bullying and harassment,” Steve continues. “Then there’s bad and unpleasant behaviour. You also have controlling and demanding management styles such as setting very high standards from colleagues – fine, as long as the manager gives his/her people the opportunity to succeed. It’s where behaviour violates your dignity and creates a hostile, offensive, intimidating and degrading environment.”

Examples of bullying behaviour at work might include the spreading of malicious rumours, forwarding sensitive memos to those who shouldn’t need to see them, overbearing supervision or the blocking of training opportunities.

If any of these sound familiar, take heart: you’re not alone. According to a Chartered Institute of Personnel and Development (CIPD) survey, one fifth of all UK employees have suffered from bullying or harassment in the workplace. A Unison survey found one in three female respondents were being bullied while bullying support group, the Andrea Adams Trust say more than two million people are bullied at work.

Is bullying and harassment in the workplace on the increase? Or are we simply more aware of unacceptable behaviour from our bosses and thus that much more likely to take a stand?

 “There’s a growing awareness from a more informed workforce,” considers Steve. “We’ve become more rights aware and that has made us more sensitive to behaviours.”

Steve agrees that different behaviours are acceptable in different environments (“On building or construction sites swearing is pretty standard practice, whereas that wouldn’t go down well at ACAS!”), but reiterates that the benchmark of what is acceptable has to come from the organisation.

“One of the key things organisations need to do is to have a policy around bullying and harassment and what it means in your organisation,” says Steve. “You can quote the law about what it [bullying] is but there comes a point where the organisation needs to ask, ‘What sort of behaviours are we going to proscribe’. They [the company] have got to involve their people in it so a consensus can form.”

What should people do if they feel their boss’ behaviour is unacceptable? “There’s a range of things you can do,” advises Steve. “From having a word with the individual concerned right through to putting in a grievance – and there’s a heck of a lot of steps in between.”

Here’s a few of those steps:

  • Talk to the individual concerned and express your frustration with the situation
  • Discuss your feelings with a trusted friend or colleague
  • Find out about your organisation’s policy is on bullying and harassment
  • Talk to your HR department
  • Contact a helpline such as ACAS or the Andrea Adams Trust for advice and support

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By TotalJobs 

 

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If you are serious about your professional career and want to pass your IT Certification exam in first attempt and don’t want to waste your precious time and money then visit http://www.ComputerTipsnTricks.com/ITcert.htm for Free Practice Exams, Free Study Material / Books etc. …

7 Things Your Boss Should Never Say to You

Few days ago, I listed eleven things employees should never say to bosses. A look at the various comment threads shows that a few bosses out there could also benefit from a review of the basics of good workplace relations not to mention a quickie refresher of what constitutes good leadership.

So, bosses, are you listening? Here are seven things you, as a boss, should never say to your employees:

1. “I pay your salary. You have to do what I say.” Have you not heard? It’s the 21st century. Threats and power plays just do not cut it anymore (and they were always a terrible way to manage). Yes, you pay people’s salaries but that doesn’t mean you’re their lord and master. You are their leader, however. Leaders lead by inspiring, teaching, encouraging, and, yes, serving their employees. Good leaders never need to threaten. So keep your word, set a good example, praise in public, criticize in private, respect your employees’ capabilities, give credit where credit is due, learn to delegate, and when you ask for feedback don’t forget to respond to it. (Another sentence to be avoided: “Do what I say, not what I do.”)

2. “I don’t want to listen to your complaints.” Hey, boss, you have this backwards. You do want to listen to employees’ complaints. That’s part of your job. You should be actively seeking feedback, even negative feedback. It may be annoying, even painful, but that’s why you get the big bucks. Complaints point to where your processes and practices need improvement. And even if a problem absolutely can’t be helped, allowing your employees to vent can go a long way toward restoring morale and building loyalty.

3. “I was here on Saturday afternoon. Where were you?” This kind of “subtle” pressure to work 24/7 is a good way to burn out your employees. You won’t get that much more productivity out of them, and you will destroy morale. You may choose to work seven days a week. That’s your call. But your employees shouldn’t have to. If you observe that they are working way more than their job descriptions call for, consider that maybe it’s because you’re overloading them. Look for ways to fix this problem.

4. “Isn’t your performance review coming up soon?” Maybe you’re trying to motivate an employee to do a better job. Maybe this is just a ham-handed way to remind underlings of who has the power. Who knows. Either way, a statement like this is not only tacky and passive-aggressive, it’s ineffective. If you really want to motivate people, consider giving them a stake in the success of your enterprise. Show employees you value them. Let them know what they have to gain by doing a good job. The results may surprise you.

5. “We’ve always done it this way.” Want to crush your employees’ initiative? This is a good way. News flash: Your employees may actually have a pretty good idea of how to do their jobs. Maybe they know even more than you. Your job as boss is to encourage them to have the energy and motivation to be innovative. In fact, employees who come up with better ways to do things should be celebrated and rewarded. (Hint: Cash is nice.)

6. “We need to cut costs” (at the same time you are, say, redecorating your office). Nothing breeds resentment more than asking employees to tighten their belts while you, to their eyes, are living it up. Even if the office redecoration can be totally justified in business terms, or the budget for it was a gift from your uncle, it still looks hypocritical and is demoralizing. Being sensitive to other people’s feelings is good karma. Leading by example is the best way to lead.

7. “You should work better.” Managers need to communication expectations clearly, to give employees the tools they need to do a good job, to set reasonable deadlines, and to offer help if needed. When giving instructions, ask if they understand your instructions. Don’t assume. You may not be the stellar communicator you think you are. If your employees are making mistakes, or not performing up to par, consider that maybe it’s because you’re giving them vague instructions like “you should work better.”

The bottom line is that in the workplace respect, a little tact, and a good attitude go both ways.

What do you think? Anything to add?

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How to argue with your boss and win … may be

Do your homework and try not to be confrontational when disagreeing

Apple’s people told Steve Jobs the new iPhone had antenna problems that needed fixing. They didn’t get through, though, and as a result Apple brought a faulty product to market. It’s hard to disagree with the boss, especially a hard-driving, charismatic one like Jobs. But it’s part of a manager’s responsibility to push back against a decision, a plan or a directive that’s faulty. Here’s how you can argue successfully with the boss and live to tell about it. Take these three steps.

1. Get all the facts. Is the boss’s decision really boneheaded? Maybe there are reasons for it that you don’t understand. The company’s strategy could be shifting in response to competitors’ moves, a pending cash crunch, a regulatory problem, M&A activity, or other conditions not yet apparent to you. It’s possible that the boss understands there will be problems but feels that from a big-picture perspective the plan makes sense.

You’ll encourage an open discussion about the decision if you listen respectfully as the boss announces it rather than reflexively arguing against it or, worse, disagreeing in public or losing your temper. Ask for “background” about the plan, not a “rationale” for it, which can sound confrontational. Learn what it’s meant to achieve. Learn in what ways the decision is based on solid evidence, and in what ways on assumptions. Ask open-ended questions about the effect it will have on staff, the supply chain, finances, the company’s reputation and so on.

Tell the boss you agree with his objectives, or you agree that change is needed, or that there are parts of the plan that sound really good to you. Ask for permission to study it and discuss it later. Schedule a meeting.

Gather all the intelligence that’s available so you can develop an alternate plan that achieves the original decision’s objectives but avoids its problems.

2. Develop your plan. Don’t let your disappointment about the decision make you feel you have to start from scratch. Identify what’s good about the boss’s plan. Try to retain those parts, not only because they’re right but also to give the boss some ownership of your version. Get creative. Think about all the other ways the expected goals could be reached. You can begin by picturing an ideal solution and thinking forward to see what would be needed to make it work.

Mine your network for ideas. Ask people across the company how they can add value to your proposition. Suppliers can be especially useful to talk with, since they may have processes that can help. As you talk with others, make it clear that you’re looking for the best way to make the boss’s plan work, not trying to supplant it with your own.

Test your plan with trusted advisors. They may identify flaws you don’t see. Maybe your plan won’t generate revenue quickly enough. Maybe it relies on resources that are no longer available. Your advisors can help you make the process you’re proposing faster, cheaper and even more effective. They also can tell you if it will threaten someone who might try to block it. Working with them, you can find ways to get that person’s support.

Think about the boss’s personal motivators as well. Maybe he’s playing it safe because of a pending retirement, or maybe he’s accepting some risk to earn a huge bonus. You can’t get into someone else’s mind, but you can try to get into the boss’s shoes, to look at the plan from his perspective. (While you’re at it, examine your own motives: Are you against the plan because it hurts you in some way? Because you weren’t consulted? Because the boss is a dork who couldn’t have any good ideas?)

3. Present your plan.
Anticipate what questions the boss may ask about your plan, and prepare concise, persuasive answers to them. Prepare a written summary that you’ll leave behind. Present your plan with confidence and enthusiasm, because if you don’t show you believe in it, the boss won’t either.

Begin by describing the plan’s payoffs, and then go into details of its implementation. Don’t burden the boss with too much detail, though, unless you’re asked for it. Once the boss is satisfied with your answer to a question, stop explaining and move on with your presentation. Avoid digressing from your main message or mentioning other people’s criticisms of the boss’s plan.

Choose your words carefully. When discussing the original plan, never use the word “disagree.” That might get the boss’s back up. Even a “but” might infer you’re negating what the boss says. Present “recommendations” or “suggestions,” not the “conclusion” you reached about what’s needed, which would sound pompous.

Despite your best efforts, the boss may insist that you carry out the original plan. If that happens, the best solution may be to get approval to do so on a test basis. Be sure you make it an honest test, not one intended to showcase the plan’s weaknesses. Document every step. Let staff members who don’t have an interest in the results help you make your evaluation. Cite their participation when you report the results.

What can you do if the boss remains unpersuaded? Come to the meeting prepared for that possibility. If the plan violates law or compromises ethics, you may choose to refuse and accept the consequences. Absent those kinds of problems, though, you can agree to move ahead and feel good about it because you’ve met your obligation to make a strong case against the decision. Be sure the boss understands that you’re ready to move forward with dedication and enthusiasm.

At some point every manager has to argue with the boss. Whether or not you’re successful, the challenge can provide a payoff. You get to demonstrate leadership, creativity, an ability to negotiate and deep concern for the well being of both your boss and the company.
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By Bill Rosenthal

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10 Ways to Manage Bad Bosses – according to CNN.com

Do you ever think your boss behaves like a child going through the “terrible twos,” throwing tantrums or reverting to a little lost lamb when in over his or her head?

I call this regression “Terrible Office Tyrant” (TOT) behavior. TOTs can act like schoolyard bullies afraid to reveal the slightest incompetence, or like helpless children. They can be fickle, stubborn or needy or have irrational fears. And they can consume your workday, not to mention wreak havoc on productivity and profits.

A bad economy, workplace pressures and stress can trigger the many striking similarities between bad bosses and terrible tykes. We’re all human, and behind a boss’s professional facade is often a grown kid who can’t handle his or her power.

When your boss slips into any of the 10 classic TOT behaviors, including the “bratty” type (overly demanding, stubborn, self-centered or tantrum-throwing) or the “little lost lamb” variety (fickle or overly fearful), you can use proven parental techniques and actually thrive in your job. By seeing the childlike motives behind a boss’s (or co-worker’s) actions, you can better manage even the most difficult situations.

Use C.A.L.M.
The top four tips to keeping your office from being a corporate playpen are best described by the acronym C.A.L.M.: communicate, anticipate, laugh and manage up:

1. Communicate
Communicate frequently, openly and honestly. Savvy TOT-tamers take the initiative to establish an open dialogue. At work, stay aligned with your boss’s objectives rather than focusing on your pet projects, so that your work remains consistent with what’s most critical to management.

By bravely opening the dialogue, you’ll also avoid misunderstandings with co-workers; other factors may be contributing to an ignored e-mail or seemingly unfriendly response, such as a tight deadline or pressure from the boss.

2. Anticipate
Be alert for problems and prepared with solutions. Offer answers to emerging issues; don’t add to the pile of problems if you want to avoid triggering bad behavior. Your boss wants to delegate as much as possible — as long as you make the process worry-free. Know when to stay away if you expect a tantrum is coming down the hall.

3. Laugh
Use humor, or what I call “the great diffuser” of tension, to break down interpersonal logjams. Laughter helps create bonds and reminds us of our larger purpose: to work together with upbeat, constructive energy. We can and should be able to accomplish great things as a team at work, while having some fun. Take the initiative to do this and watch the seething subside.

4. Manage up
Let yourself shine by being a problem-solver and collaborator. You can be a beacon of positive energy for your boss, co-workers and team. Part of managing up also means setting limits to bad behavior. Oftentimes TOTs are unaware of the effect of their actions. You can influence these actions, and your skills will be transferable to any job.

Advanced TOT-taming tips
Here are some specifics on how to tame your TOT and humanize your workplace. Try these time-honored “parenting” techniques:

5. Don’t fight fire with fire
If your TOT is tantrum- or bully-prone, mirroring his childish behavior is a downward spiral. Avoid the temptation to win the battle and lose the war. Instead, calmly and concisely tell your boss how his or her actions affected you. Keep a matter-of-fact tone and be factual. Use “I” statements rather than “you” to avoid an accusatory demeanor.

6. Use positive and negative reinforcement
When bosses set aside their worst TOT traits, respond with gratitude and comment on how it inspires you to do your best. Praising positive actions is a powerful way to foster better behavior. Over time, your boss will link the better management style with positive employee morale and results. Remember, if there’s something in it for your boss, you can effect change.

7. Know your timing
Timing can be everything, with a child or an office tyrant. Learn the best times of day to approach your boss. Study his or her patterns, mood swings and hot buttons and plan your interactions accordingly. It can make the difference between a pleasant “yes” and an irrevocable “no!” If you anticipate problems with solutions, you become indispensable.

8. Be a role model
Project the highest ethical standards and radiate positive energy. Maintain a balanced demeanor and approach each crisis (real or imagined) with a rational style. Your boss often needs a sounding board and you can be a valued voice of reason and calm when issues emerge.

9. Package your information well
Some TOTs can be frustrating when they’re inattentive or unavailable. It can seem like a form of corporate ADD, or as I call it, BADD (boss attention deficit disorder). BADD bosses can’t focus on important tasks and allow e-mails, text messages, phones and people to interrupt their (and your) flow.

Make sure you understand your boss’s ideal communication method, package your work in an appealing way and make your presentations engaging and interactive. Make it irresistible for your boss to find out about your projects.

10. Set boundaries
Let bosses know privately when they’ve gone over the line, but do so diplomatically. Keep the conversation focused on your work product. If your manager is intentionally malicious, that’s another matter that requires more serious action. If, after repeated efforts for cooperation (such as with a bully boss and unsupportive management), you may be best off looking elsewhere. You have to determine how much strife you can handle.
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By Lynn Taylor

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If you are serious about your professional career and want to pass your IT Certification exam in first attempt and don’t want to waste your precious time and money then visit http://www.ComputerTipsnTricks.com/ITcert.htm for Free Practice Exams, Free Study Material / Books etc.

Like Umps and Refs, Bosses Sometimes Make the Wrong Call

We expect our bosses to understand what we do and how well we do it. We expect to be rewarded and compensated fairly. We expect that the decisions made will be the right ones.

We have been trained to expect perfection from our leaders.
And yet, everyone makes mistakes. Yes, even bosses and authority figures sometimes make the wrong call.

Well-meaning bosses have been known to sign their teams up for commitments that they can’t deliver on. They may have appraised one employee unfairly or promoted the wrong employee. These mistakes often mean very little in the grand scheme of things, but sometimes they can create chaos within a team, or even result in employees losing their jobs.

Recently the sporting world brought us two examples of authority figures making the wrong call. First, there was the case of the “imperfect” game, when baseball umpire Jim Joyce called a Cleveland player safe at first base, upsetting what would have been a perfect game (i.e. no one reaches base) for Detroit pitcher Armando Galarraga. Everyone agreed that the replays clearly showed that it should been called an out, but NBC Sports and other news outlets reported that the decision would not be overturned. Sure, the Detroit Tigers still won the game, but the record books will never credit Galarraga with what he accomplished.

Even more recently, World Cup soccer brought us another example of the wrong call when referee Koman Coulibaly disallowed what should have been the game-winning goal by the United States in their match against Slovenia. We all saw it on ESPN Maurice Edu’s kick in the 86th minute went straight into the net. Experts agree that Edu was not offside, and yet his goal was simply wiped away with the wrong call. The team was never given an explanation for the call.

What makes the first of these example exceptional and noteworthy was umpire Jim Joyce’s apology to Galarraga. He admitted that he made a mistake.

All bosses make mistakes, even good bosses. One difference between an okay boss and a great boss is that the great boss will admit that he made a mistake and strive to do better the next time.

Have you been affected by a boss or leader who made the wrong call? What impact did it have on you?

By Colette Martin – forbes.com

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If you are serious about your professional career and want to pass your IT Certification exam in first attempt and don’t want to waste your precious time and money then visit http://www.ComputerTipsnTricks.com/ITcert.htm for Free Practice Exams, Free Study Material / Books etc.

Dealing With a Bad Boss: Strategies for Coping

Maybe you have a boss who is sexist or racist. Or perhaps a boss who takes all the credit for himself. Maybe your boss thinks you have no life outside work and makes you stay late everyday. Or perhaps a boss who gives out too many tasks with impossible to meet deadlines (or constantly changing deadlines). Maybe your boss is a pathological liar. Or perhaps the boss plays favorites.
Bad bosses – whether ogres, control freaks, jerks, micromanagers, or bumbling fools can be found in all organizations. Pop culture loves to make fun of bad bosses, from the pointy-haired boss in the Dilbert comic strip, to the completely insipid boss from the British import “The Office,” to the anal-compulsive and mean boss of the movie Office Space.. but bad bosses are no laughing matter when you have to face him or her every working day. And, unfortunately, with the rightsizing of the last several years, there are probably more overworked and under-trained bosses than ever. It’s also possible, though, that bad bossing is just part of the organization’s corporate culture.
One study found that almost 80 percent of the employees surveyed identified their boss as a lousy manager. And almost 70 percent in that study conducted by Delta Road stated that their immediate superior had “no clue” what to do to become a good manager. Author Harvey Hornstein, Ph.D., estimates that 90 percent of the U.S. work force has been subjected to abusive behavior at some time. He bases his conclusions on a survey of nearly 1,000 workers over eight years.
So, what can you do if you are working for a bad boss? This article will provide you with the tools you need to manage the situation as best you can, but remember that sometimes the only solution is transferring to a different part of the company — or switching employers.
Make sure you are doing everything right
The first solution is an honest analysis of your actions and behavior. How have you been handling yourself in your job? Have you always taken the high road, or have you resorted to occasional backstabbing, gossiping, or underperforming? If you’re human, it’s likely your bad boss has affected your performance, so try ignoring all these distractions and focus on your work to see if that changes anything. Find other sources of positive reinforcement for doing your job to the best of your abilities.
Compile a list of bad boss behaviors
The second solution is a bit more involved, but should be a cathartic experience for you. Make a list of all the things that your boss does that drive you nuts. Let the list sit for a few days and then review it again, adding or deleting activities upon further reflection. Next, rank the list from most annoying to least annoying. Pick the top two or three worst offenses and develop some suggestions for how your boss could act differently in those situations. Edit the suggestions to remove sarcasm or anger. Show the suggestions to a trusted friend who has no vested interest in the situation. Edit the suggestions again.

Once you feel comfortable that your suggestions are positive and helpful, consider scheduling a meeting with your boss to discuss. Perhaps suggest meeting outside the office for breakfast or lunch. Leave your emotions at the door, but be prepared for your boss to have an emotional reaction. It’s possible that your boss is unaware of his/her actions, and this meeting could be very positive for all involved; however, it’s also possible that the meeting will end badly.
Keep a journal of incidents
The third solution involves documenting each bad behavior of your boss in a journal. Don’t judge or write emotional reactions; simply document the facts of the situation and how the bad behavior impacted your performance — as well as others in the department. Again, this process may be enough to relieve you of the stress so that you can cope. However, at some point in the future — perhaps as you are leaving for a new job you might consider taking the journal to a trusted colleague in human resources or even a mentor within the company.
Find a mentor with the company
If you love the company but hate the boss, another solution is to develop a mentoring relationship with a boss/supervisor in another part of the company. Mentoring is a fantastic strategy that you should consider even if you have a good boss because a mentor is someone who can help you in many ways, from offering advice to suggesting you for a promotion. And in coping with a bad boss, a mentor can be a good sounding board for you, and perhaps after you have documented all the offenses, someone who has the pull and the power to do something about your bad boss.
Report your bad boss
A last resort is reporting the bad actions/performance of your boss to his/her supervisor or to someone in human resources. While logic would hold that the company would not want a manager who is hurting performance or productivity, the reality is often that you become branded as a trouble-maker/whiner/complainer and your days at the company quickly become numbered.
Don’t sacrifice your health or self-esteem
The worst thing you can do is simply to do nothing, hoping the problems will get resolved. No job, boss, or company is worth losing your health, sanity, or self-esteem. If you can’t find a way to resolve these issues and/or your boss simply will never change his/her behavior, you should immediately start working your network and begin looking for a new job within or outside the organization. Again, if you love the company, a transfer might be the best option but keep in mind that your boss might be as evil as to sabotage that transfer. And try not to quit before you find a new job, but again, if work just becomes too unbearable, you may need to consider quitting to save yourself.

 

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